InnoVent recommends that our clients begin end-of-lease planning 6 months prior to the contracted end of lease date. Although this may seem a considerable length of time, there are often a number of considerations, such as the organisation’s future technology requirements, financial drivers, and operational needs.

We expect our clients to provide at least 30 or 90 days written notification as detailed in your lease agreemeent of your intention to either extend the lease or return the assets to InnoVent enabling InnoVent to plan our resources and logistics.

End of Lease notification can be sent directly to your Relationship Manager, copying our admin team: contractmanagement@innovent.co.uk 

When equipment is nearing the end of lease date our clients have several options to consider, namely:

1. Return the equipment, either all the equipment or a partial return of assets;
2. Extend the lease term, either all the equipment or a selection of assets;
3. Purchase the assets at fair market valuation.

Lastly, if you are not ready to make a decision and require additional time, you can continue using the equipment by paying your existing lease rental on a quarterly basis.

As the lessee of our assets you are responsible for returning the leased assets to InnoVent unless you have chosen to purchase the assets or have requested our End of Lease Asset Collection Service (Only available to lease agreements with over 100 devices, prices are available on request).

Your responsibility includes data erasure, packing, shipping, and secure transportation to one of our nominated processing centres.

When returning any or all items please ensure the equipment has been suitable packaged to avoid damage while in transit.
We would suggest:

• Use strong, good quality boxes, reinforced with packing tape;
• Allow sufficient space for item(s) to be protected from impact and movement with packing material;
• Include all associated peripheral devices and power cables;
• Check drives and carry case compartments to ensure that no media devices such as USB drives or documents remain;
• Provide 72 hours’ notice of ship date;
• Include your contract reference number in the return package.

Please be aware that assets must be delivered on or before the lease end date. All equipment (including accessories, cables and chargers) must be returned in full working order and in good condition. Fair wear and tear is accepted (Please see our Product Grading Policy). All assets must be reset to manufacturers settings; assets returned with passwords and iCloud accounts are considered ‘Dead on Return’ and full replacement value will be charged.

Please complete the following form to inform InnoVent when are you returning your equipment. 

Return Form

Prior to returning your assets they must be disconnected from your accounts ie: iCloud, Find my iPad, Google Accounts etc. 

If the equipment has been enrolled in any MDM programmes they must be unenrolled and all data must be erased prior to shipping back to InnoVent. This process will make sure no data or photos remain on the phones.

Failure to disconnect devices from accounts or MDM and switch off “Find my iPhone/iPad” will render them locked and unusable, resulting in InnoVent charging in full for the device.

Please ensure all charging cables and plugs are returned with the device.

Return Checklist:

✅ Provide InnoVent with Estimated Date of Return

✅ Device

✅ Genuine Charging Cable & Plug

✅ Any Accessories

✅ Reference number as per Lease Agreement & Company Name

How to Switch off “Find my iPhone”

From the Home Screen

• Go to “Settings”
• Click on “Your Account”, Apple ID, iCloud, iTunes & App Store
• Select “iCloud”
• Select “Find My iPhone”
• Switch “Find My iPhone” to “Off”
• Confirm your Apple ID Password, and Click “Turn Off”
• Return to the Home screen

How to Erase All Content and Settings

From the Home Screen

• Go to “Settings”
• Go to “General”
• Go to “Reset” (at the bottom of the page) o Select “Erase All Content and Settings”
• Select “Erase Now”
• Select and Confirm “Erase” and then confirm “Erase” again.

The iPhone will be erased of all data and is now ready to be returned.

How to Switch off “Find my iPad”

From the Home Screen

> Go to “Settings”
>  Click on “Your Account”, Apple ID, iCloud, iTunes & App Store
>  Select “iCloud”
>  Select “Find My iPad”
>  Switch “Find My iPad” to “Off”
>  Confirm your Apple ID Password, and Click “Turn Off”
>  Return to the Home screen

How to Erase All Content and Settings

From the Home Screen
> Go to “Settings”
> Go to “General”
> Go to “Reset” (at the bottom of the page) o Select “Erase All Content and Settings”
> Select “Erase Now”
> Select and Confirm “Erase” and then confirm “Erase” again.

The iPhone will be erased of all data and is now ready to be returned.

Option 1 - via your device

1. Turn on your device.
2. Go to Settings.
3. Under the Account find and click Samsung Account.
4. Select the Samsung account you would like to remove.
5. On the bottom right of the opened menu, click Remove Account.
6. You may need to enter your password to allow process through.

Option 2 - via Samsung.com. If your device is faulty please use this Option.

1. Go to http://account.samsung.com and click Sign In.
2. Enter your Email and Password and then click Sign In. 3. Click Profile.
4. Click Delete Account and enter your password.
5. Click Continue > I accept > Confirm > Confirm.

Google

1. Go into Apps and then locate Settings. 2. Locate Accounts.
3. Click on Google.
4. Click on your Google account.

5. Confirm by clicking Remove account.

Please contact our contract management team on contractmanagement@innovent.co.uk to discuss delivery address and process

Prior to returning laptop and portable computing devices all BIOS, Supervisor and hard drive passwords are to be removed. We also request that the correct manufacturers power adapter and power cables are returned. Non Return of any laptop accesories or cables will result in missing item charges Failure to unlock laptops from BIOS and Hardware passwords will render them locked and unusable, resulting in InnoVent charging in full for the device.

Prior to returning iMacs & MacBooks you must restore your device to its factory settings by turning off certain features and services, erasing your Mac and reinstalling macOS. We also request that the correct power adapter and power cables are returned. Non Return of any laptop accesories or cables will result in missing item charges

Failure to remove user accounts and reset devices will render them locked and unusable, resulting in InnoVent charging in full for the device.

Please ensure all charging cables and plugs are returned with the device.

Please ensure all charging cables and plugs are returned with the device.

Return Checklist:

• ✅ Provide InnoVent with Estimated Date of Return
• ✅ Device
• ✅ Genuine Charging Cable & Plug
• ✅ Any Accessories
• ✅ Reference number as per Lease Agreement & Company Name

1. Create a backup
   Make sure you have a current backup of your important files. 
2. Sign out of iTunes in macOS Mojave or earlier
   If you're using macOS Mojave or earlier, open iTunes. From the menu bar at the top of the screen or iTunes window, choose Account > Authorisations > Deauthorise This Computer. Then enter your Apple ID and password and click Deauthorise.
3. Sign out of iCloud
   • If you're using macOS Catalina or later, choose Apple menu > System Preferences, then clic Apple ID. Select Overview in the sidebar, then clic Sign Out.
   • If you're using macOS Mojave or earlier, choose Apple menu > System Preferences, then clic iCloud and then clic Sign Out.
4. Sign out of iMessage
   • If you're using OS X Mountain Lion or later, open the Messages app, then choose Messages > Preferences from the menu bar. Click iMessage, then click Sign Out. 
   • Reset NVRAM
     If using a Mac with Apple Silicon, you can skip this step.
     Shut down your Mac, then turn it on and immediately press and hold these four keys together:
     • Option
     • Command
     • P
     • R
   • Release the keys after about 20 seconds. This clears user settings from memory and restores certain security features that might have been altered.
5. Unpair Bluetooth devices that you're keeping
   To unpair a Bluetooth device, choose Apple menu > System Preferences, then click Bluetooth. Move your pointer over the device that you want to unpair, then click the remove (x) button next to the device name.

Use Disk Utility to erase your Mac

• Start up from macOS Recovery: turn on your Mac, then press and hold Command (⌘) and R immediately until you see an Apple logo or other image.
• If asked, select a user you know the password for and enter their administrator password.
• From the utilities window, select Disk Utility and click Continue.
• Select Macintosh HD in the sidebar of Disk Utility. Can't see Macintosh HD?
• Click the Erase button in the toolbar, then enter the requested details:

Name: Macintosh HD
Format: APFS or Mac OS Extended (Journaled), as recommended by Disk Utility

• Click Erase Volume Group. If you can't see this button, click Erase instead.
• If asked, enter your Apple ID.
• After the erase process has been completed, select any other internal volumes in the sidebar, then click the delete volume (–) button in the toolbar to delete that volume. During this step, disregard any internal volume named Macintosh HD or Macintosh HD - Data, as well as any volumes in the External and Disk Images sections of the sidebar.
• Quit Disk Utility to return to the utilities window.
• If you want to start up again from the disk you've erased, select Reinstall macOS in the utilities window, then click Continue and follow the onscreen instructions to reinstall macOS.

Please contact our contract management team on contractmanagement@innovent.co.uk to discuss delivery address and process