Warranty Support and Repair Services
We understand the vital role that technology plays in modern businesses. Our dedicated Tech team is committed to providing the support you need to ensure seamless operations and optimal performance, whether its new or refurbished 2nd Life IT equipment.
All our new devices are quoted including a 3 year warranty from the manufacturer to support the efficient performance of the equipment.
We offer full support in our 2nd Life IT range, throughout the life of the subscription.
We can provide additional services to repair devices damage by users, which is not covered by warranty
We check the condition of the battery, update the system BIOS and Firmware and reload a clean installation of the operating system prior to return.
Full Support for refurbished laptops
All 2nd Life IT equipment comes with full support from InnoVent, offering a comprehensive Return to Base (RTB) repair or replace warranty service throughout the entirety of your subscription. This means peace of mind, ensuring that you can focus on your work without worrying about unexpected issues. At InnoVent, we stand by our commitment to reliable support and hassle-free solutions for your IT needs.
We also offer a repair service for user-induced damage such as smashed screens or liquid-damaged keyboards, available at an additional cost.
User-Induce Damage Repair Service
Over 50% of the support calls we’ve resolved are a result of user induced damage. Smashed screens, keyboard damage and liquid induced damage are the most common problems.
Instead of sticking that equipment on the shelf, we can provide an additional service to our clients to repair those devices. Our aim is to provide comprehensive solutions that cater to all your needs, ensuring that your equipment remains in top condition no matter the circumstances. With our repair services, you can trust that your devices will be back in working order quickly and efficiently, allowing you to stay productive without interruptions.
A One-Stop Service
We have the experience, the parts and our own on-site engineers to look after your business' devices. Our shared ownership model means that at the end of your lease, we really want the equipment back so we can refurbish it to as good as new standard and offer it a Second Life. That's why no-one will look after your devices and make sure they are repaired to corporate standards, as InnoVent.
Even if you are in need of repair services for devices that you don't have on lease with us, we can still help you out.
